Terms and Conditions

Impulse Adventures is a registered business in Australia and accepts your reservation/booking under the following terms and conditions. Before confirming their trip with Impulse Adventures participants should become familiar with the following terms and conditions. We encourage you to read them carefully.

COVID-19 Guarantee

We want you to be able to book with complete peace of mind. If we are required to cancel any expedition due to changes in government regulations or advice or you are unable to participate due to the government or medical advice relating to COVID-19 (like being instructed to self-isolate) we will provide a full refund so that you're not out of pocket at all. The health and safety of our guests and our team is our number one priority.

Standard terms and conditions below still apply to all other (non-COVID related) cancellations.

Booking and payment

Tours:

At the time of your booking, a deposit of 20% of the total booking fee is required for confirmation of your booking. Your place on an expedition will not be held before the deposit is received. The remainder of the fees is due no less than 60 days prior to your expedition departure date. In the case of bookings made within 60 days of departure, full payment will be required.

Cancellation of tours:

At Impulse Adventure's we understand that unforeseen circumstances arise (we have seen plenty ourselves!). Should an event occur requiring you to reschedule your booking, we will endeavour to do our best to assist. Reschedules will be dealt with on a case by case basis. If you require cancellation of your booking refunds can be arranged as detailed below. Keep in mind, any lost deposits etc are generally recoverable by your travel insurance.

More than 60 days prior to departure, 80% of total booking fees
30-60 days prior to departure, 50% of total booking fees
Less than 30 days prior departure, no refund can be offered

Flights and insurance:

All flights and travel insurance policies must be paid in full before tickets/policies will be issued. Delays in payments for flight tickets may incur price adjustments due to fare changes and availability.

Cancellations and amendments of flight tickets are generally possible but may incur fees from airlines and ticket offices. Clients are liable for any and all fees/lost monies brought on by requested changes/ cancellations.

Agent’s risk disclosure

Participants will be aware that any expedition or activity that is undertaken, environment traveled through or any means of transport or any other portion of the journey or vacation under the aforementioned arrangements contains following, but not limited to risks of accident, illness, injury or death caused by or resulting in the following:

Accidents or illness in remote regions with little or no medical facilities and/or without
means of speedy communication and/or evacuation;
Illness caused by client’s inherent health condition or natural illness;
Accidents caused by the forces of nature;
Accidents caused by the participants own ignorance;
Accidents caused by reasons beyond the control of Impulse Adventures, its employees or sub-contractors.

The participant assumes all dangers and risks associated with tours in regards to personal harm, illness, fatality as well as travel delays and cancellations.

The signing of a liability release form is compulsory on arrival in the country of your tour.

The liability release form can be previewed HERE

Personal items

Our expedition staff will take every precaution to ensure the safety of your personal belongings during your expedition. That said, the responsibility for your personal items is ultimately with yourself. Impulse Adventures does not assume any responsibility for loss or damage to your bags, equipment, property, and personal belongings during your expedition including while in the possession of our porters, pack animals and vehicles. We will however always endeavour to minimise risk and assist in situations of lost/damaged/stolen luggage or property where appropriate to do so.

Insurance

All tour participants must have travel insurance before commencing their tour. Insurance cover must include rescue and evacuation for remote areas. It is the strong advice of Impulse Adventures to take out a quality travel insurance policy that has high levels of cover for medical treatment, remote area evacuation, cancelations, and travel delays. It is also the responsibly of the participant to ensure their cover extends to all activities undertaken during the expedition, in particular, altitude limits and ‘technical roped activities’ such as climbing, mountaineering or backcountry skiing.

Impulse Adventures has a number of quality travel insurance partners for a range of applications depending on your circumstance and chosen expedition. Check out our travel insurance page HERE.

Factors beyond our control

Impulse Adventures assumes no liability or legal responsibility for incidents, modifications and adjustments caused by or owing to reasons beyond our direct control. Impulse Adventures shall not be responsible for any accidents, problems, damages, losses, delays, and inconveniences, including flight cancellations or delays related to and/or in connection with the travel services arranged by us, our employees or sub contractors. Additionally, Impulse Adventures is not liable for any costs raised by cancellation and events beyond our control, e.g., natural disasters, landslides, weather delays, political unrest, illness, et cetera. We will however always endeavour to assist in minimising losses and inconveniences to the best of our abilities.

Disclosure of medical history & physical condition

At the time of booking, all participants must declare any relevant medical history, physical condition, injury or illness. All participants must also declare any medications they will be taking during the expedition, prescription or otherwise. In some cases, you may be asked to attain a medical statement to verify your suitability for an expedition. Participants over 60 years of age are also recommended to receive a full medical assessment prior to the expedition including a cardio stress test.

Special requests

Any special requests including dietary requirements should be made in writing at the time of booking registration. Impulse Adventures will do everything within our means to accommodate these requests.

Privacy

Your privacy is of upmost importance to us. All personal information is securely stored and not available or shared outside of our organization. Information transmitted to our suppliers/subcontractors/in-country guides and operators is limited to what is required to safely execute your expedition. All online payments are managed via our PayPal payment gateway, we never record or store your payment information. If you have any questions about our privacy policy, don’t hesitate to contact us to chat about it!